Refund Policy

3. Psychotherapy Services Refund Policy

3.1 Completed Psychotherapy Sessions

Fees paid for psychotherapy sessions that have already been provided are non-refundable, except in cases of billing error, duplicate payment, overpayment, insurance adjustment, or as otherwise required by law. A completed psychotherapy session includes any session that you attended in full or in part, whether provided in person, by telehealth, by phone, or through another approved clinical format.

3.2 Scheduled Sessions, Cancellations, and No-Shows

Psychotherapy appointments must be cancelled or rescheduled at least 24 hours before the scheduled appointment time.

If you cancel with at least 24 hours’ notice, you will not be charged for the session, or any prepaid amount may be applied to a future session or refunded upon request.

If you cancel with less than 24 hours’ notice or do not attend your scheduled appointment, you may be charged a late cancellation or no-show fee of [$50 fee, except where prohibited by law, insurance contract, or written Practice policy. Late cancellation and no-show fees are generally not billable to insurance and are the client’s responsibility unless otherwise stated in your financial agreement.

3.3 Emergencies and Exceptional Circumstances

We understand that emergencies happen. SHCC may waive a late cancellation or no-show fee at its discretion for emergencies, sudden illness, severe weather, technology outages, or other exceptional circumstances. Waiver of a fee in one situation does not guarantee waiver of a fee in the future.

3.4 Therapist Cancellation or Rescheduling

If SHCC must cancel or reschedule a psychotherapy session, you will not be charged for that session. If you prepaid for the session, the payment may be applied to a future session or refunded upon request.

3.5 Prepaid Psychotherapy Sessions or Packages

If you purchase prepaid psychotherapy sessions or a package of sessions, fees for sessions already provided are non-refundable.

Unused prepaid sessions may be refunded upon written request, minus any applicable administrative fees, discounts already applied, payment processing fees, or balances owed, unless otherwise required by law.

If a package discount was applied and you request a refund before using all sessions, completed sessions may be recalculated at the standard session rate of $135 before any remaining balance is refunded.

Prepaid sessions must be used within 6 months unless otherwise agreed in writing or required by law.

3.6 Insurance, Copayments, Deductibles, and Overpayments

If you use insurance, your refund eligibility may depend on your insurance plan, claim processing, copayments, coinsurance, deductibles, and any applicable insurance contract. If an overpayment occurs because of duplicate payment, insurance adjustment, claim correction, or billing error, SHCC will apply the overpayment to your balance or issue a refund, depending on your preference and applicable law. Refunds for insurance-related overpayments may not be processed until the insurance claim is finalized.

3.7 Good Faith Estimate Disputes

If you are uninsured or self-pay and believe your bill is substantially higher than your Good Faith Estimate, you may have federal dispute rights. CMS states that uninsured or self-pay individuals generally should receive a Good Faith Estimate when scheduling care at least 3 business days in advance or when requesting one, and they may be able to dispute a bill that is at least $400 more than the estimate.
 

Contact SHCC at info@shccal.com with billing concerns before initiating a formal dispute so we can review the issue.

3.8 Termination of Psychotherapy Services

If psychotherapy services end, you remain responsible for fees for services already provided, late cancellation or no-show fees, unpaid balances, and other charges disclosed in your financial agreement.

Any unused prepaid amounts, if applicable, will be handled according to this Refund Policy and applicable law.

4. Physical Books and Physical Products

4.1 Return Window

Physical books and physical products purchased directly from SHCC may be returned within 14 days of delivery if they are:

1. Unused;

2. Unmarked;

3. Undamaged;

4. In original or resalable condition;

5. Accompanied by proof of purchase.

To request a return, email info@shccal.com with your order number before sending the item back.

Unauthorized returns may not be accepted.

4.2 Non-Returnable Physical Products

The following physical items are non-refundable unless defective, damaged in transit, incorrect, or otherwise required by law:

1. Signed or personalized books;

2. Clearance or final-sale items;

3. Opened workbooks or journals;

4. Items with writing, highlighting, damage, or wear;

5. Bundled products where part of the bundle has been used, downloaded, or accessed;

6. Products purchased from third-party retailers.

4.3 Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping is the responsibility of the customer.

Original shipping fees are non-refundable.

We recommend using a trackable shipping method. SHCC is not responsible for returns lost in transit.

4.4 Damaged, Defective, or Incorrect Items

If your book or physical product arrives damaged, defective, or incorrect, contact us at info@shccal.com within 7 days of delivery.

Please include:

1. Your name;

2. Order number;

3. Description of the issue;

4. Photos of the damaged, defective, or incorrect item;

5. Photos of the packaging, if applicable.

Depending on the situation, we may offer a replacement, refund, store credit, or other appropriate remedy.

4.5 Shipping Delays and Unavailable Items

We make reasonable efforts to ship physical products within the timeframe stated at checkout. If no timeframe is stated, we will make reasonable efforts to ship within 30 days. If we cannot ship within the promised timeframe, we may contact you to request consent to a delay or issue a refund, consistent with applicable law. The FTC’s Mail, Internet, or Telephone Order Merchandise Rule addresses delayed shipments and refund obligations for merchandise ordered online, by mail, or by phone.

4.6 Third-Party Purchases

If you purchased a book or product through Amazon, Barnes & Noble, Bookshop, a course platform, event platform, retailer, distributor, or other third party, your refund or return is governed by that third party’s policy.

SHCC cannot guarantee refunds for purchases made through third-party sellers.

5. Digital Products, Downloads, E-Books, and Recordings
 

5.1 Digital Product Refund Policy

Digital products are generally non-refundable once accessed, downloaded, streamed, opened, or delivered, unless otherwise required by law or specifically stated at checkout.

Digital products may include:

1. E-books;

2. PDFs;

3. Workbooks;

4. Worksheets;

5. Audio recordings;

6. Video recordings;

7. Meditation or practice recordings;

8. Downloadable guides;

9. Templates;

10. Self-paced course materials;

11. Digital bundles.

Because digital products can be copied, saved, downloaded, or consumed immediately, refunds are limited.

5.2 Refunds Before Access

If you purchase a digital product but have not accessed, downloaded, streamed, opened, or received the product, you may request a refund within [3/7/14] days of purchase. We may verify access records before approving a refund.

5.3 Technical Issues

If you have trouble accessing a digital product, contact us at info@shccal.com within 7 days of purchase.

We will make reasonable efforts to help you access the product. If the issue cannot be resolved and you have not accessed or downloaded the product, we may issue a refund, replacement link, or credit.

5.4 Unauthorized Sharing

Refunds will not be issued if we determine that the digital product was downloaded, copied, shared, uploaded, distributed, resold, or otherwise used in violation of our Terms and Conditions.
 

6. Online Courses and Digital Services

6.1 Self-Paced Courses

Unless otherwise stated at checkout, self-paced courses are eligible for a refund within 7 days of purchase only if you have not completed more than 10% of the course and have not downloaded substantial course materials. After 7 days, or after substantial course access, course fees are non-refundable.

6.2 Live Online Courses

For live online courses with scheduled meeting dates, the following refund schedule applies unless otherwise stated at checkout:

1. Cancellation at least 14 days before the first class: full refund minus processing fees.

2. Cancellation 7–13 days before the first class: 50% refund or credit.

3. Cancellation fewer than 7 days before the first class: non-refundable.

4. Cancellation after the course begins: non-refundable, except where required by law or approved by SHCC in writing.

6.3 Course Transfers

You may request to transfer your registration to a future course date if space is available and the request is made at least 14 days before the course begins.

Transfers are not guaranteed. Only one transfer is allowed per purchase unless we agree otherwise in writing.

6.4 Missed Classes in a Course

No refunds, partial refunds, or credits are provided for missed classes, late arrivals, early departures, technology issues on the participant’s side, or failure to complete course materials.

If recordings are available, access to recordings may be provided according to the course description.

6.5 Digital Services, Memberships, and Subscriptions

Use this section only if applicable.

Digital services may include memberships, subscription content, online communities, digital libraries, paid newsletters, recurring educational resources, or similar non-clinical offerings.

Unless otherwise stated at checkout:

1. Subscription fees are billed in advance.

2. You may cancel future renewal charges according to the cancellation instructions provided at checkout or in your account.

3. Cancellation stops future billing but does not automatically refund amounts already paid.

4. Partial-month or partial-period refunds are not provided unless required by law or stated in writing.

5. Promotional trials, discounted periods, and recurring charges are subject to the terms disclosed at signup.

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7. Classes, Workshops, Webinars, Trainings, and Paid Educational Events

7.1 General Event Refund Policy

Unless a different refund policy is stated on the registration page, checkout page, or event agreement, the following policy applies to paid classes, workshops, webinars, trainings, retreats, presentations, and events:

1. Cancellation at least 14 days before the event: full refund minus processing fees.

2. Cancellation 7–13 days before the event: 50% refund or credit.

3. Cancellation fewer than 7 days before the event: non-refundable.

4. No-shows: non-refundable.

5. Late arrivals or early departures: non-refundable.

7.2 Event Credits

Instead of a refund, SHCC may offer a credit toward a future class, workshop, webinar, or event.

Credits must be used within 6 months of the original purchase date unless otherwise stated in writing.

Credits are not redeemable for cash.

7.3 Transfers to Another Participant

Event registrations may be transferred to another person only with prior written approval from SHCC.

Transfer requests must be submitted at least 3 days before the event.

The substitute participant must meet any eligibility requirements and agree to all applicable terms, disclaimers, and participation rules.

7.4 Minimum Enrollment

Some events require minimum enrollment. If we cancel an event due to low enrollment, you will receive a choice of refund or credit.

7.5 Cancellation by Practice

If SHCC cancels a paid class, workshop, webinar, training, retreat, or event and does not provide a reasonable substitute date, format, or replacement offering, you will receive [a full refund / a credit / your choice of refund or credit].

We are not responsible for travel costs, lodging, childcare, lost wages, missed work, or other expenses related to event cancellation unless expressly agreed in writing.
 

7.6 Rescheduled Events

If an event is rescheduled, your registration will automatically transfer to the new date.

If you cannot attend the rescheduled date, you may request a refund  within 14 days or a credit 7 days of receiving the rescheduling notice.

7.7 In-Person Event Limitations

For in-person events, refunds are not provided for participant travel delays, transportation problems, illness, weather affecting participant travel, parking issues, personal schedule conflicts, or failure to attend. If SHCC cancels or changes the event due to severe weather, venue issues, public health concerns, safety concerns, instructor illness, or other circumstances beyond our control, we may provide a refund, credit, transfer, or rescheduled date depending on the circumstances and applicable law.

7.8 Removal From an Event

No refund will be provided if a participant is removed from an event, class, workshop, webinar, retreat, online community, or training for:

1. Harassment;

2. Threatening or unsafe behavior;

3. Disruptive conduct;

4. Discrimination or hate speech;

5. Recording without permission;

6. Sharing confidential or private information about others;

7. Violating intellectual property rules;

8. Attending while intoxicated or impaired;

9. Refusing to follow event safety guidelines;

10. Violating our Terms and Conditions.

8. Bundles and Promotional Offers

If you purchase a bundle that includes multiple items, such as a book, digital product, class, event ticket, or course, refund eligibility depends on which parts of the bundle have been accessed, downloaded, shipped, attended, or used.

If part of the bundle has already been used, accessed, downloaded, attended, or shipped, the refund may be reduced by the full retail value of that item, plus any non-refundable processing, platform, or shipping fees.

Promotional discounts, coupon codes, limited-time offers, and sale purchases may be final sale if stated at checkout.

9. Payment Plans

If you enroll in a payment plan, you are responsible for all payments according to the payment schedule disclosed at checkout or in your written agreement.

A payment plan is not a subscription that can be cancelled simply because you stop participating, stop attending, or stop accessing materials, unless the payment plan terms say otherwise. Failure to complete payment may result in suspended access to courses, digital products, events, materials, certificates, communities, or other non-clinical offerings.

For psychotherapy services, unpaid balances will be handled according to your clinical financial agreement, applicable law, and ethical obligations.

10. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact us at info@shccal.com so we can try to resolve the issue.

We reserve the right to dispute improper chargebacks and provide documentation to the payment processor, including proof of purchase, attendance, access, delivery, signed agreements, refund policy acceptance, or communication history.

Initiating a chargeback for a valid charge may result in loss of access to non-clinical products, courses, events, memberships, or services.

For psychotherapy clients, billing disputes will be handled in a clinically appropriate manner consistent with applicable law, ethics rules, and your financial agreement.

11. How to Request a Refund

To request a refund, email info@shccal.com with the subject line:

Refund Request – [Your Name] – [Order Number or Service Date]

Please include:

1. Your full name;

2. Email address used for the purchase;

3. Phone number, if applicable;

4. Order number or appointment date;

5. Item, service, course, class, workshop, or event purchased;

6. Date of purchase;

7. Reason for the refund request;

8. Photos, if requesting a refund for a damaged or incorrect physical product.

We may request additional information to verify the purchase or evaluate the request.

12. Refund Processing Time

Approved refunds are generally processed within 10 business days after approval.

Your bank, card issuer, payment processor, or platform may take additional time to post the refund to your account.

We are not responsible for delays caused by banks, payment processors, third-party platforms, or card issuers.

13. Third-Party Platforms

Some purchases, courses, events, books, memberships, or digital products may be sold through third-party platforms, such as course platforms, event platforms, payment processors, online retailers, or bookstores.

If you purchased through a third party, the third party’s refund policy may apply. SHCC may not be able to issue a refund directly for third-party purchases.

Please contact the third-party platform or retailer first for refund requests related to purchases made outside our website or direct payment system.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted with a new “Last Updated” date.

The refund policy in effect at the time of your purchase generally applies to that purchase, unless a change is required by law or is more favorable to you.

15. Contact Information

Questions about this Refund Policy may be directed to:

Storeyhouse Counseling and Consulting
7841 1st Ave N, Suite 202
info@shccal.com
(205) 259-8650
www.shccal.com
 

For emergencies or urgent mental health concerns, do not use this contact information. Call 911, go to the nearest emergency room, or call/text 988 in the United States.