Terms & Conditions

1. Practice Information

Practice Name: Storeyhouse Counseling and Consulting
Licensed Jurisdiction(s): Alabama
Business Address: 7841 1st Ave N, Suite 202, Birmingham, AL 35206
Email: info@shccal.com
Phone: 205-259-8650
Website: www.shccal.com

 

2. Definitions

For purposes of these Terms:

“Client” means an individual who has been formally accepted for psychotherapy services by the Practice and has completed required clinical paperwork.

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“Consumer” means any person who views our website, purchases a book or product, registers for an event, enrolls in a class, downloads materials, subscribes to communications, or otherwise interacts with our non-clinical offerings.

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“Psychotherapy Services” means clinical mental health services provided by a licensed or legally authorized clinician through the Practice.

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“Educational Offerings” means events, classes, workshops, webinars, books, courses, newsletters, guides, downloads, and similar resources that are educational or informational in nature.

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“Products” means physical books, digital books, downloads, workbooks, recordings, courses, and other paid or free materials.

 

3. Relationship Between These Terms and Clinical Documents

Psychotherapy Services are governed by additional clinical documents, including but not limited to:

• Informed Consent for Psychotherapy;

• HIPAA Notice of Privacy Practices;

• Telehealth Consent, if applicable;

• Financial Agreement;

• Cancellation and No-Show Policy;

• Good Faith Estimate documentation, if applicable;

• Releases of Information, if applicable;

• Any treatment-specific agreements required by the Practice.

 

If there is a conflict between these Terms and your signed clinical documents, the clinical documents will govern your Psychotherapy Services.

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4. Psychotherapy Services

 

4.1 Eligibility for Psychotherapy

Psychotherapy Services are available only to individuals who are appropriate for the Practice’s services and who are physically located in a jurisdiction where the clinician is licensed or otherwise legally authorized to provide care.

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The Practice may decline, pause, or discontinue services when clinically, ethically, or legally appropriate, including when your needs fall outside the Practice’s scope, when a higher level of care is indicated, when a conflict of interest exists, when telehealth is not appropriate, or when services cannot be provided safely or legally.

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4.2 Intake and Consent

Before receiving Psychotherapy Services, you must complete all required intake forms and consent documents. You agree to provide accurate and complete information, including your legal name, date of birth, contact information, location, emergency contact, relevant health information, and payment information.

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4.3 Telehealth

If services are provided by telehealth, you are responsible for ensuring that you have a private location, reliable internet connection, appropriate device, and safe environment for sessions.

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You may be asked to confirm your physical location at the beginning of each telehealth session. Telehealth may not be appropriate for every person or situation. The Practice may recommend in-person services, additional support, crisis services, or a higher level of care when clinically appropriate.

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4.4 Confidentiality

Psychotherapy Services are confidential except as permitted or required by law, ethical rules, and your signed clinical documents. Common exceptions may include, depending on applicable law, risk of serious harm to yourself or others, suspected abuse or neglect of children or vulnerable adults, court orders, health oversight activities, collection of unpaid fees, insurance/payment operations, and other legally permitted or required disclosures.

Your HIPAA Notice of Privacy Practices provides more detailed information about how protected health information may be used and disclosed.

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4.5 Communication Between Sessions

Email, text messaging, website forms, voicemail, social media, and client portal messaging may have privacy and timing limitations. These methods are not appropriate for emergencies.

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The Practice’s expected response time for non-urgent communications is 2 business days, excluding weekends, holidays, vacations, emergencies, and office closures.

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4.6 Fees and Payment for Psychotherapy

Fees for Psychotherapy Services are listed in your financial agreement or fee schedule. Payment is due at the time of service unless otherwise agreed in writing.

You authorize the Practice or its payment processor to charge your payment method for amounts owed, including session fees, late cancellation fees, no-show fees, returned payment fees, balances, and other charges disclosed to you.

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4.7 Insurance

If the Practice accepts insurance, you are responsible for understanding your benefits, copayments, coinsurance, deductibles, coverage limits, prior authorization requirements, and any amounts not paid by your insurer.

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If the Practice is out-of-network or private pay only, you are responsible for all fees unless otherwise agreed in writing. Superbills may be provided upon request if clinically and administratively appropriate, but reimbursement is not guaranteed.

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4.8 Good Faith Estimates

If you are uninsured or choose not to use insurance for healthcare services, you may be entitled to a Good Faith Estimate of expected charges under applicable federal or state law. The Practice will provide Good Faith Estimate information as required.

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4.9 Cancellations and No-Shows for Psychotherapy

Appointments must be cancelled or rescheduled at least 24 hours in advance. Late cancellations or missed appointments may be charged a fee of $ 50 except where prohibited by law, insurance contract, or written Practice policy.

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Repeated late cancellations or no-shows may result in referral to another provider or termination of services, consistent with ethical and legal obligations.

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5. Paid Events, Classes, Workshops, Webinars, and Groups

 

5.1 Educational Nature

Unless explicitly stated in a signed clinical agreement, paid events, classes, workshops, webinars, retreats, trainings, presentations, and groups are educational offerings and are not psychotherapy, group therapy, clinical supervision, medical advice, psychiatric care, crisis counseling, or individualized treatment.

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5.2 Registration

You agree to provide accurate registration information. Your registration is personal to you unless we expressly allow transfer in writing. We may refuse or cancel registration when necessary, including for safety, legal, capacity, payment, or conduct reasons.

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5.3 Participation and Conduct

Participants agree to behave respectfully and not harass, threaten, discriminate against, exploit, record, photograph, or disclose private information about other participants.

We may remove a participant from an event, class, workshop, webinar, or online community without refund if the participant is disruptive, unsafe, abusive, intoxicated, threatening, violating privacy, violating intellectual property rights, or otherwise interfering with the experience or safety of others.

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5.4 Confidentiality in Group Learning Settings

We ask participants not to share personal information disclosed by others. However, because other participants are not employees or agents of the Practice, we cannot guarantee confidentiality in events, classes, workshops, webinars, online communities, or group learning spaces.

Do not share information that you would not want others to know.

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5.5 No Recording

You may not record, photograph, screenshot, copy, livestream, distribute, or reproduce any event, class, webinar, workshop, or related materials without prior written permission from the Practice.

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5.6 Event Changes and Cancellation by Practice

We may reschedule, modify, postpone, substitute instructors, change locations, convert an in-person event to an online event, or cancel an event when necessary.

If we cancel a paid event and do not provide a reasonable substitute, you will receive choice of refund or credit as required by the event-specific policy and applicable law.

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5.7 Event Refund Policy

Unless a different refund policy is stated at checkout or on the event registration page:

• Cancellations received at least 14 days before the event may receive a full refund minus processing fees.

• Cancellations received 7–13 days before the event may receive a 50% refund.

• Cancellations received fewer than 7 days before the event are non-refundable.

• No-shows are non-refundable.

• Tickets may be transferred only with prior written approval.

Processing fees, platform fees, and payment processor fees may be non-refundable where permitted by law.

 

6. Books, Digital Products, Courses, and Downloadable Materials

 

6.1 Product Descriptions

We try to describe our books, courses, downloads, and other products accurately. We do not guarantee that product descriptions, images, pricing, availability, or other content will be error-free. We may correct errors and update information at any time.

6.2 Digital Products

Digital products, including e-books, PDFs, recordings, courses, worksheets, and downloads, are licensed to you for personal, non-commercial use only unless otherwise stated in writing.

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You may not copy, share, upload, resell, distribute, teach from, reproduce, modify, publicly display, or create derivative works from digital products without written permission.

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6.3 Digital Product Refunds

Due to the immediate-access nature of digital products, digital purchases are non-refundable once accessed, downloaded, streamed, or delivered, unless otherwise required by law or stated at checkout.

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If you experience a technical issue accessing a digital product, contact us at info@shccal.com within 7 days of purchase.

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6.4 Physical Books and Products

For physical books or products, shipping options, costs, taxes, and estimated delivery times will be provided at checkout when applicable.

Unless otherwise stated at checkout:

• Orders are processed within 3 business days.

• Shipping times are estimates and are not guaranteed.

• We are not responsible for delays caused by carriers, weather, customs, incorrect addresses, or events outside our control.

• You are responsible for providing a complete and accurate shipping address.

 

6.5 Physical Product Returns

Unless otherwise stated at checkout, physical books may be returned within 14 days of delivery if they are unused, unmarked, undamaged, and in resalable condition.

To request a return, email info@shccal.com before sending anything back. Unauthorized returns may not be accepted. Shipping fees are non-refundable, and return shipping is the responsibility of customer, unless the item arrived damaged or the wrong item was sent.

 

6.6 Damaged, Defective, or Incorrect Items

If your physical product arrives damaged, defective, or incorrect, contact us at info@shccal.com within 7 days of delivery with your order number and photos of the issue. We may offer a replacement, refund, or other remedy at our discretion and as required by law.

 

7. Payment Terms

 

7.1 Prices

Prices are listed in U.S. dollars unless otherwise stated. We may change prices at any time, but changes will not affect purchases already completed unless there was an obvious pricing error.

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7.2 Payment Authorization

By providing payment information, you represent that you are authorized to use the payment method and authorize us or our payment processor to charge the amount due.

 

7.3 Taxes

You are responsible for any applicable sales, use, value-added, or similar taxes unless we are required to collect them at checkout.

 

7.4 Failed Payments

If payment fails, we may suspend access to services, products, events, classes, or materials until payment is resolved. For clinical services, any suspension or termination will be handled consistent with applicable ethical and legal obligations.

 

7.5 Chargebacks

Before initiating a chargeback, contact us at info@shccal.com so we can attempt to resolve the issue. We reserve the right to dispute improper chargebacks and provide documentation to the payment processor.

 

8. Subscriptions, Memberships, and Payment Plans

Use this section only if applicable.

If you purchase a subscription, membership, recurring service, or payment plan, the price, billing frequency, renewal terms, cancellation process, and minimum commitment will be disclosed at checkout.

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By enrolling, you authorize recurring charges to your payment method according to the disclosed billing schedule. You may cancel according to the cancellation instructions provided at checkout or in your account.

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Cancellation stops future charges but does not automatically refund amounts already paid unless stated in the applicable refund policy or required by law.

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Automatic renewal and subscription laws vary by state and may require specific disclosures, consent language, reminders, and cancellation procedures. This section should be reviewed by an attorney before use.

 

9. Intellectual Property

All content created or provided by the Practice, including but not limited to text, graphics, videos, audio recordings, logos, worksheets, slides, books, courses, handouts, exercises, prompts, downloads, designs, and event materials, is owned by the Practice or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You receive a limited, revocable, non-exclusive, non-transferable license to use purchased or free materials for your own personal, non-commercial use only.

You may not reproduce, distribute, sell, share, teach, upload, modify, adapt, create derivative works from, publicly display, publicly perform, or exploit our materials without prior written permission.

 

10. User Submissions, Comments, and Feedback

If you submit comments, reviews, testimonials, feedback, questions, or other content to us, you represent that your submission is truthful, lawful, and does not violate anyone else’s rights.

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We will not use your identity, clinical information, or protected health information for marketing without your written authorization where required by law.

You agree not to submit private health information, confidential information, or information about third parties through public comments, reviews, social media, or non-secure channels.

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11. Privacy

Your use of our website and non-clinical offerings may be governed by our Privacy Policy. Psychotherapy Services and protected health information are governed by our HIPAA Notice of Privacy Practices and applicable law.

Website forms, email, text messaging, payment processors, course platforms, video platforms, scheduling tools, and other third-party technologies may have privacy and security limitations. Do not use public or non-secure channels for emergencies or highly sensitive information.

 

12. Prohibited Uses

You agree not to:

1. Use our website, services, events, or materials for unlawful purposes;

2. Harass, threaten, abuse, or harm others;

3. Impersonate another person;

4. Share false, misleading, or harmful information;

5. Attempt to gain unauthorized access to our systems;

6. Upload malware or interfere with website functionality;

7. Copy, distribute, or resell our intellectual property;

8. Record or redistribute events, classes, or materials without permission;

9. Use our content to train artificial intelligence systems or create competing products without written permission;

10. Violate confidentiality, privacy, or safety expectations in group settings.

 

13. Accessibility and Accommodations

We aim to make our offerings accessible where reasonably possible. To request accommodations for an event, class, workshop, or service, contact us at info@shccal.com at least 7 days in advance. We will make reasonable efforts to accommodate requests but cannot guarantee that every request can be fulfilled.

 

14. Technology Risks

Online services, telehealth, webinars, courses, downloads, email, payment systems, and websites may involve risks such as technical failures, interruptions, unauthorized access, data breaches, delays, user error, platform outages, or loss of access. We are not responsible for interruptions or failures caused by third-party platforms, internet service providers, devices, software, payment processors, or events outside our reasonable control.

 

15. Disclaimer of Warranties

To the fullest extent permitted by law, our website, educational offerings, products, events, classes, books, downloads, and non-clinical materials are provided “as is” and “as available,” without warranties of any kind, whether express or implied. We do not warrant that our website, products, materials, events, classes, or platforms will be uninterrupted, error-free, secure, complete, accurate, current, or suitable for your particular needs. This section does not disclaim warranties or duties that cannot legally be disclaimed, and it does not limit professional obligations owed to psychotherapy clients under applicable law and ethics rules.

 

16. Limitation of Liability

To the fullest extent permitted by law, SHCC, its owners, clinicians, employees, contractors, presenters, affiliates, and agents will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to your use of our website, products, educational offerings, events, classes, or materials. For non-clinical products and educational offerings, our total liability will not exceed the amount you paid for the specific product or offering giving rise to the claim. Nothing in these Terms limits liability for professional malpractice, gross negligence, willful misconduct, violations of law, or other liability that cannot be limited under applicable law.

 

17. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless SHCC its owners, clinicians, employees, contractors, presenters, affiliates, and agents from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of your misuse of our website, products, events, classes, materials, or violation of these Terms. This section does not apply to claims arising from Psychotherapy Services where indemnification would be prohibited by law, public policy, or professional ethics.

 

18. Complaints, Concerns, and Dispute Resolution

We encourage you to contact us first with concerns so we can attempt to resolve them informally. For psychotherapy clients, nothing in these Terms limits your right to contact a licensing board, file a complaint with a regulatory agency, contact your insurer, seek legal advice, report ethical concerns, or exercise rights under HIPAA or other applicable laws.

 

Optional attorney-reviewed dispute language may be inserted here:

Governing Law: These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.

Venue: Any legal action related to these Terms shall be brought in the state or federal courts located in Jefferson County, Alabama, unless otherwise required by law. Do not add mandatory arbitration, class action waiver, or jury trial waiver language without attorney review, especially for healthcare and psychotherapy services.

 

19. Termination or Suspension of Access

We may suspend or terminate access to non-clinical products, events, classes, communities, or website features if you violate these Terms, fail to pay amounts owed, misuse materials, disrupt events, infringe intellectual property rights, or engage in unsafe or unlawful behavior. For psychotherapy clients, termination of clinical services will be handled according to applicable law, ethics rules, clinical judgment, and your informed consent documents.

 

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted with a new “Last Updated” date. Continued use of our website, products, services, or offerings after changes are posted means you accept the revised Terms.

For psychotherapy clients, material changes to clinical policies will be communicated as required by law, ethics rules, or Practice policy.

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21. Contact Information

Questions about these Terms may be directed to:

Storeyhouse Counseling and Consulting
7841 1st Ave N, Suite 202, Birmingham, AL 35206
info@shccal.com
(205) 259-8650

For emergencies, do not use this contact information. Call 911, go to the nearest emergency room, or call or text 988 in the United States.