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Frequently Asked Questions

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What is the difference between counseling and coaching?

Coaching typically focuses on establishing and achieving personal or professional goals, with special emphasis on behavioral intervention. Counseling focuses on more serious issues such as healing from trauma, improving coping skills and/or addressing mental and emotional challenges. 


How do I know which would be the best fit for me?

Coaching is better suited for individuals who are not experiencing psychiatric distress, but need assistance creating strategies and goals than improve their career or personal life. Counseling is a great fit for you if you are experiencing psychiatric  or emotional distress and are having difficulty managing day-to-day challenges. 


How long will I have to commit to coaching/counseling?

There is no magic formula for achieving your desired outcome. The length of services will depend on you and the goals you have set! We utilize various approaches from short-term therapy for those who need results sooner, to more thorough models for clients who prefer more time to develop. Services can range from six (6) weeks  to one (1) year.  


How long are the session? How often do we meet?

All services are offered in 50-minute sessions. For best outcomes, it is recommended to meet at least twice a week, but this will vary based on your desired outcome. 


Where are session held?

We offer both in-person and Telehealth sessions. We encourage clients to come into the office but if your schedule is too hectic, find a private place where you feel comfortable, turn on your laptop/phone, and you're there. We encourage to find a location that offers comfort, quiet and privacy (if possible). Grab a warm beverage, relax in your favorite place, and let's talk. 


What are your hours? Do you offer nights and weekends?

We utilize a model of services that promotes flexibilty, which includes availability on nights and weekends. However, availability varies for each counselor/coach. Group sessions typically have least 2 time options.


What approaches are utilized in your services?

We have many tools in our toolbox, but  our  therapy foundations are supported by Cognitive Behavioral Therapy, Acceptance and Commitment Therapy, and Solution-Focused Therapy. 


Cognitive-Behavioral Therapy (CBT) 

CBT has been found effective in treating various issues such as depression, anxiety disorders, the effects of trauma, substance abuse and addiction, complications related to medical conditions, and many other conditions. 


Mindfulness Based Cognitive Therapy (MBCT)

Mindfulness-Based Cognitive Therapy (MBCT) is designed to help people who suffer repeated bouts of depression and chronic unhappiness. It combines the ideas of cognitive therapy with meditative practices and attitudes based on the cultivation of mindfulness.


Solution-Focused (brief) Therapy (SFBT) 

SFBT is a goal-directed collaborative approach to psychotherapeutic change that is conducted through direct observation of clients' responses to a series of precisely constructed questions. SFBT focuses on addressing what clients want to achieve without exploring the past or history and prevalence of problem.


Do you prescribe medication?

We do not prescribe medication. However, we partner with clinicians who prescribe medications if needed. We always explore if medication may be a beneficial option and assist clients with getting connected to a physician who can help.


Do you provide couples counseling or family therapy?

SHCC does offer couples or family counseling! However, every therapist may not provide that service but we can explore your needs and connect you to a counselor who can help. 

What forms of payments do you except and when is it due?

For individual clients payment is due on the day of your appointment. If you are seeking our services for individual therapy, we bill your insurance but your co-pay is due the at the time of service. To make the process seamless and hassle-free for everyone, we keep a debit/credit card on file and it gets automatically charged on the morning of your appointment. For the safety of our therapists we do not carry any cash or checks. For corporate clients, payment is billed by invoice in advance to your accounting department or accounting manager. 


What if I need to cancel or reschedule my appointment?

Our counselors/coaches understand that things come up and appointments occasionally need to be cancelled or rescheduled. We ask that you discuss any upcoming time off in advance so that we can alter your treatment or goal plan to accommodate your absence. In general we require at least 48 business hour notice for any cancellations or reschedule requests. Any no-shows, forgotten appointments etc. will be charged. However, if there is a health emergency that comes up, we ask that you call and discuss this with your counselor/coach so that an informed decision can be made regarding your appointment charge.

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